Last Updated: January 26, 2026
Welcome to Insight IQ, an AI-powered analytics platform for e-commerce businesses. These Terms of Service ("Terms", "Terms of Service", or "Agreement") govern your use of the Insight IQ platform and services (collectively, the "Service") operated by DataWize AI LLC d/b/a Insight IQ ("Insight IQ", "we", "us", or "our").
Insight IQ is a Delaware limited liability company with its principal place of business at 8 The Green, Suite B, Dover, Delaware 19901, United States.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.
By creating an account, subscribing to a plan, or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms apply to all visitors, users, and others who access or use the Service.
If you are using the Service on behalf of a business or entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to that entity.
You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements. If you do not meet these requirements, you must not access or use the Service.
To use Insight IQ, you must create an account by providing accurate, current, and complete information. You agree to:
You may not:
Insight IQ provides AI-powered analytics and insights for e-commerce businesses. The Service includes:
Insight IQ offers the following subscription plans:
Starter Plan - $99/month
Professional Plan - $299/month
Enterprise Plan - $999/month
We may offer a free trial period for new users. The trial duration and features available will be specified at signup. No credit card is required to start a trial. At the end of the trial, you must subscribe to a paid plan to continue using the Service.
We reserve the right to change our pricing at any time. If we change the price of your subscription, we will provide at least 30 days' advance notice via email. The new price will apply starting with your next billing cycle after the notice period. If you do not agree to the price change, you may cancel your subscription before it renews.
You may cancel your subscription at any time from your account settings or by contacting support@insight-iq.ai. Cancellation will take effect at the end of your current billing period. You will continue to have access to the Service until the end of the paid period. No partial refunds will be provided for unused time.
Refunds are handled on a case-by-case basis at our sole discretion. Generally, we do not provide refunds for:
To request a refund, contact support@insight-iq.ai with your account details and reason for the refund request. We will review your request and respond within 5-7 business days.
To use Insight IQ's analytics features, you must grant us permission to access data from your third-party accounts using OAuth 2.0 authorization. When you connect an integration, you will be redirected to the respective platform to authorize access.
You represent and warrant that:
You may disconnect any integration at any time from your dashboard. Disconnecting will stop data synchronization and may limit the insights we can provide. Historical data already collected will be retained according to our data retention policies unless you request deletion.
Your use of third-party integrations is also subject to the terms and policies of those platforms:
We are not responsible for any changes, limitations, or issues with third-party platforms that affect the Service.
Insight IQ uses Anthropic's Claude AI to analyze your business data and generate insights. These insights are provided for informational purposes only and should not be considered as professional business, financial, legal, or tax advice.
While we strive to provide accurate and helpful insights, AI-generated recommendations:
You acknowledge and agree that:
Your data is sent to Anthropic's Claude AI API for analysis. Anthropic does not train models on user data submitted via their API. For more information, see our Privacy Policy and Anthropic's Commercial Terms.
You agree NOT to use the Service to:
Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account.
The Service, including its original content, features, functionality, design, code, logos, and trademarks, is owned by Insight IQ and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes. This license does not include the right to:
You retain all rights, title, and interest in and to your Customer Data. We claim no ownership rights over:
By using the Service, you grant us a limited license to access, store, process, and analyze your Customer Data solely for the purpose of providing the Service to you.
AI-generated insights and recommendations are provided to you for your use. You may use them for your business purposes but may not resell or redistribute them without our permission.
If you provide us with any feedback, suggestions, or ideas about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate that Feedback into the Service without any obligation or compensation to you.
Your use of the Service is also governed by our Privacy Policy, available at https://insight-iq.ai/privacy. By using the Service, you consent to the collection, use, and disclosure of information as described in the Privacy Policy.
Key privacy points:
We strive to provide a reliable service, but we do not guarantee that the Service will be:
We may experience downtime due to maintenance, upgrades, third-party API issues, or circumstances beyond our control. We will make reasonable efforts to notify you of planned maintenance in advance.
We reserve the right to:
Material changes will be communicated via email or through the Service dashboard. Continued use of the Service after such changes constitutes acceptance of the modified terms.
The Service relies on third-party APIs and services (Shopify, Google, Meta, TikTok, Anthropic, Stripe). We are not responsible for:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
WE DO NOT WARRANT THAT:
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL INSIGHTIQ, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY:
WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT INSIGHTIQ HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT YOU PAID TO INSIGHTIQ IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to indemnify, defend, and hold harmless Insight IQ, its parent, subsidiaries, affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.
You may terminate your account at any time by:
Upon cancellation, your access will continue until the end of your current billing period. No refunds will be provided for the remaining portion of the billing period.
We may suspend or terminate your account immediately, without prior notice or liability, for any reason, including but not limited to:
Upon termination of your account:
The following sections shall survive termination: Intellectual Property Rights, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law and Dispute Resolution, and any other provisions that by their nature should survive.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules, rather than in court, except as otherwise provided herein.
The arbitration will be conducted in English in New Castle County, Delaware, or remotely via video conference. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court having jurisdiction.
Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.
YOU AND INSIGHTIQ AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
If for any reason a dispute proceeds in court rather than arbitration, you and Insight IQ consent to the exclusive jurisdiction and venue of the state and federal courts located in New Castle County, Delaware.
We reserve the right to modify or replace these Terms at any time at our sole discretion. If we make material changes, we will provide notice by:
For material changes, we will provide at least 30 days' notice before the new terms take effect. What constitutes a "material change" will be determined at our sole discretion.
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Service and cancel your account before the changes take effect.
It is your responsibility to review these Terms periodically for changes.
These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Service, constitute the entire agreement between you and Insight IQ regarding the Service and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction, including to any affiliate or in connection with a merger, acquisition, reorganization, or sale of assets.
We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce. You represent that you are not located in a country subject to U.S. government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. government list of prohibited or restricted parties.
Nothing in these Terms shall be construed to create a partnership, joint venture, employment, or agency relationship between you and Insight IQ. You have no authority to bind Insight IQ in any manner whatsoever.
These Terms are for the benefit of you and Insight IQ only and are not intended to confer any right or benefit on any third party.
If you have any questions, concerns, or complaints about these Terms, please contact us:
DataWize AI LLC d/b/a Insight IQ
8 The Green, Suite B
Dover, Delaware 19901
United States
Email: support@insight-iq.ai
Website: https://insight-iq.ai
We aim to respond to all inquiries within 2-3 business days.
BY CREATING AN ACCOUNT, CONNECTING INTEGRATIONS, SUBSCRIBING TO A PLAN, OR OTHERWISE USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.
IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICE.