Customer Success Manager

About the Role

As our Customer Success Manager, you'll be the primary point of contact for InsightIQ customers after they sign up. Your goal: help them get value from the platform as quickly as possible and make sure they stick around. You'll directly impact retention and expansion revenue.

What You'll Do

• Onboard new customers and guide them through platform setup
• Proactively monitor customer health and intervene before churn
• Conduct regular check-ins and quarterly business reviews with key accounts
• Gather and synthesize customer feedback for the product team
• Create help documentation, tutorials, and onboarding resources
• Identify upsell and expansion opportunities

What We're Looking For

• 3+ years of customer success or account management experience in B2B SaaS
• Strong communication skills — written and verbal
• Experience with analytics, adtech, or e-commerce products
• Empathetic, patient, and genuinely interested in helping customers succeed
• Comfortable using data to identify trends and tell stories
• Experience with CRM and customer success tools

Nice to Have

• Experience supporting e-commerce merchants or Shopify users
• Familiarity with digital advertising concepts (ROAS, CPA, attribution)
• Technical aptitude — ability to troubleshoot basic integration issues
• Previous startup experience